Frequently Asked Questions

We offer a range of personal pet care services: • Sleepover at Harry's: your dog stays at our home (24/7 supervision) • Daycare: daytime care at our home • House Sitting: we stay overnight at your home (dogs & cats) • Dog Walking: 30 or 60-minute walks in your area • Drop-in Visit: check-ins at your home for dogs & cats • Pet Taxi: pick-up & drop-off for at-home services See our Services & Pricing page for full details.

Both. It depends on the service: • At our home: Sleepovers and Daycare • At your home: House Sitting, Dog Walking, and Drop-in Visits We'll help you find the right fit based on your pet's size, routine, and needs.

Care at our home is built for small dogs. Larger dogs can be cared for at your place through: • House Sitting (overnight) • Dog Walking • Drop-in Visits The Meet & Greet helps us find the best setup for your dog.

Yes! Cats are always cared for at your home through: • House Sitting: overnight stays with your cat at home • Drop-in Visits: feeding, playtime, and check-ins Cats never need to leave their familiar environment.

All prices are listed on our Services & Pricing page. You'll also see a price estimate when you send a booking request.

Yes. The estimate is highly accurate when you fill in the form precisely. It accounts for service type, dates, duration, and distance. It may only need adjustment if: • Details were entered incorrectly • Plans change after submission The final price is always confirmed with you before your booking starts.

Here's a quick overview: • Sleepover at Harry's: 50€ per 24 hours • Daycare: 35€ for up to 12 hours • House Sitting: from 75€ per night • Dog Walking: 30€ (30 min) or 45€ (60 min) • Drop-in Visit: 30€ (30 min) or 45€ (60 min) • Meet & Greet: always free Full details on our Services & Pricing page.

Overnight care is billed in 24-hour blocks with a small grace period. If pickup runs significantly late, an extended care fee may apply. Good to know: • Stays of 7+ nights: extended care is automatically waived • The final price is always confirmed with you. No surprises

It's simple: 1. Send a booking request on our website 2. Your account is created automatically 3. We review your request personally 4. We confirm via WhatsApp or the portal You don't have to worry about a thing.

Not right away. Every booking is personally reviewed so we can match the right service, timing, and compatibility for your pet. You'll hear back from us quickly.

After submitting: • Your account and pet profile are created automatically • You can log into the customer portal with your phone number • We review your request and may schedule a Meet & Greet for new clients • Final confirmation follows once everything is set You're in good hands from the moment you hit send.

No. Your account is created automatically when you send your first request. You can then access the portal to complete your pet's profile, view requests, and manage bookings.

Welcome back! Log into the Customer Portal to: • Reuse your existing pet profiles • View past and upcoming bookings • Request new care directly

Yes. For new clients, a Meet & Greet is required before your first booking. It's how we make sure your pet feels safe and comfortable, and that the service is the right fit. It's completely free. You can request one here.

It's a relaxed, no-pressure visit where we: • Meet you and your pet • Learn about their routine, behavior, and health • Discuss your expectations and preferences • Set up or complete your pet's profile • Agree on next steps for booking Your pet's comfort and safety come first. Always.

Yes. Your Meet & Greet request, status, and scheduled time are all visible in your customer portal.

To provide the best care, we'll ask for: • Name, breed, size, age, and weight • Daily routine and feeding instructions • Vaccination status and health notes • Any medications • Behavior with other dogs and people • Known triggers or anxiety • Emergency contacts • Passport or vaccination documents You can complete most of this in the customer portal.

Yes. Vaccination records and passport info are required before care begins, especially for dogs staying at our home. You can upload documents directly in the portal.

Absolutely. Our overnight and daycare services include 24/7 supervision. Your dog is never left alone. We can also arrange a trial stay so your dog gets comfortable before a longer booking. We'll discuss their specific needs during the Meet & Greet and build a plan together. Your dog's comfort is our top priority. We've got them.